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Shipping & Returns

SHIPPING AND RETURN POLICY


CONFIRMED ORDERS TYPICALLY SHIP SAME OR NEXT BUSINESS DAY OF FINAL INVOICE. ALL DOMESTIC ORDERS ARE SHIPPED VIA COURIER OF SUPPLIER’S CHOICE. THE CUSTOMER IS RESPONSIBLE FOR ALL FREIGHT AND FREIGHT RELATED FEES INCLUDING BUT NOT LIMITED TO COD, INSURANCE, TAILGATE, APPOINTMENT, INSIDE DELIVERY, RE-DELIVERY, ETC.

ALL INTERNATIONAL ORDERS MUST BE PRE-PAID USING A CREDIT CARD, WIRE TRANSFER, OR EMAIL TRANSFER (TRANSFER FEES ARE THE RESPONSIBILITY OF
CUSTOMER). ALL INTERNATIONAL ORDERS ARE SHIPPED VIA SUPPLIER’S CHOICE UNLESS OTHERWISE REQUESTED. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL FREIGHT, FREIGHT RELATED FEES AND CUSTOMS/IMPORTATION FEES. ALL INTERNATIONAL ORDERS WILL BE SUBJECT TO AN ADDITIONAL $10.00 PROCESSING FEE.

NEW CUSTOMERS, SHIPPING, DISCOUNTS, & RETURN POLICIES NEW CUSTOMERS: ALL 1ST TIME CUSTOMERS MUST PAY USING CREDIT CARD (VISA, MASTERCARD), EMAIL TRANSFER, OR COD CERTIFIED CHEQUE. WHOLESALE ORDER VALUES MUST TOTAL $250.00 OR GREATER BEFORE SHIPPING, TAXES OR OTHER FEES.

SHIPPING: ALL ORDERS ARE SHIPPED WITHIN 1-2 BUSINESS DAYS OF FINAL
INVOICE. ALL DOMESTIC ORDERS ARE SHIPPED VIA COURIER OF SUPPLIER’S CHOICE UNLESS OTHERWISE REQUESTED. THE CUSTOMER IS RESPONSIBLE FOR ALL FREIGHT AND FREIGHT RELATED FEES (COD, INSURANCE, TAILGATE, APPOINTMENT, INSIDE
DELIVERY, RE-DELIVERY, ETC). ALL INTERNATIONAL ORDERS ARE SHIPPED USING COURIER OF SUPPLIER’S CHOICE. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL FREIGHT, FREIGHT RELATED FEES AND CUSTOMS/IMPORTATION FEES. ALL INTERNATIONAL ORDERS MUST BE PRE-PAID USING A CREDIT CARD OR WIRE TRANSFER AND WILL BE SUBJECT TO A $10.00 PROCESSING FEE.

In line with evolving Transport Canada’s Dangerous Goods Regulations, effective immediately; The following product categories will now be subject to a $22.00 Dangerous Goods Limited Quantity surcharge on regular ground shipments and LTL shipments will be subject to a $45.00 surcharge (charges are per shipment not per case/item).

  • Butane
  • Pipe Cleaners
  • Lighters
  • Aerosol Air Fresheners
  • Lithium Batteries, Products Containing Lithium Batteries – Vaporizers, E-Cigarettes

ORDER INSURANCE: THERE IS A 1% INSURANCE CHARGE ON ALL OUTGOING ORDERS TO HELP COVER ANY DAMAGES OR LOSSES THAT OCCUR IN TRANSIT.

RETURN POLICY: DAMAGED OR MISSING ITEMS MUST BE REPORTED WITHIN FIVE BUSINESS DAYS OF ORDER RECEIPT OF. RETURNS MUST AUTHORIZED AND RETURNED WITHIN 30 DAYS OF RECEIPT. ANYTHING RETURNED OUTSIDE OF THESE TERMS WILL BE SENT BACK TO THE CUSTOMER AT THEIR EXPENCE. CLEARANCE ITEMS RECEIVED AS DESCRIBED ARE NOT ELIGIBLE FOR REFUND.  ITEMS IN USED OR OTHERWISE IMPERFECT CONDITION ARE NOT ELIGIBLE FOR REFUND. PREAUTHORIZED RETURNS OF “RESALABLE AS NEW” GOODS ARE SUBJECT TO A 10% RESTOCKING FEE.

Version, 2019-04-18

REFUSED OR CANCELLED ORDERS ARE SUBJECT TO A RESTOCKING FEE WHICH IS SUBJECT TO ADDITIONAL FREIGHT RECOUPERATION.  DAMAGES WILL RESOLVED WITH AN ACCOUNT CREDIT OR REPLACEMENT WITH THE FOLLOWING ORDER UNLESS OTHERWISE AGREED UPON.

WARRANTY: ALL WARRANTY CONCERNS WILL BE RESOLVED DIRECTLY THROUGH THE MANUFACTURER FROM THE END-USER UNLESS AUTHORIZED BY B.O.B. HEADQUARTERS, IN WHICH CASE, DEFECTIVE PRODUCT WILL BE RETURNED AT CUSTOMER’S EXPENSE UNLESS OTHERWISE AGREED UPON. GLASS IN ANY CONDITION NOR USED ITEMS ARE ELIGIBLE FOR WARRANTY CLAIMS.

RETURNED CHECKS: ALL NSF CHEQUES ARE SUBJECT TO A $50.00 SERVICE FEE.


LATE PAYMENTS: ACCOUNTS EXCEEDING NEGOTIATED TERMS WILL RECEIVE FINANCE CHARGES AGAINST OUTSTANDING OVERDUE BALANCES OF 2% PER MONTH.


PRICE CHANGES: ALL PRICES SHOWN ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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