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Shipping & Returns

Shipping Policies WHOLESALE CUSTOMERS

Shipping Policies "Free" Shipping (last updated March 15/16): Terms:  Net, Cheque, C.O.D., Prepay / Email Transfer Most orders of regular priced product, $1000.00 - $4999.99 with the above terms will receive free ground shipping. Terms: Credit Card Most orders of regular priced product, $1000.00 - $4999.99 with the above terms will receive free ground shipping up to 2.5% of the pre-tax order total.  The limit at 2.5% is because of the bonus credit card points that everyone receives, which the %  is passed onto us. --------------------------------------------------------------------------------------------------------------------------------------- Discounts: Terms: Net, Cheque, C.O.D., Prepay / Email Transfer Most orders $5000.00+ of regular priced product qualify for a discount of up to 10% if the customer has regular terms and pays (on time) by cheque or email transfer.  Late payments will lose out on the bonus 2.5% that we offer to customers with those terms and will bring the discount back down to 7.5%. ALL orders receiving the above discounts pay the full shipping rate.  Terms: Credit Card Most orders $5000.00+ of regular priced product qualify for a discount of up to 7.5% if paying by credit card. The other missing % comes to you from your bonus credit card points again. ALL orders receiving the above discount pay the full shipping rate. ------------------------------------------------------------------------------------------------------------------------------------------ Other Stipulations: Every customer pays a 1% insurance fee on each outgoing order to help cover any damages that may occur in shipping. C.O.D. customers will pay a flat-rate $14.00 fee in their shipping which the couriers charge to return the cheques back to us. The customer is responsible for the freight in the following cases: Liquids, Butane, and bulk discounted product/cases (Magical Butter 2's, for example).  We will cover the remainder of the freight if the order qualifies. Sale items do not qualify towards your total for the discounts or free shipping.   Credit Card Authentication Download the Customer Credit Card Authentication Form Customer Authentication Download the Customer Profile Authentication Form

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